The trees I ordered just arrived and
they are beyond my wildest expectations. thank you. they are to be a
Father's day gift and I know my Dad will be thrilled. I can't get over the
ingenious way they were packaged -- I actually saved it all to show my
dad. There was absolutely no damage to the trees. Thank you, also,
for my free tree - I expected a small bare root or grow-potted plant -- it's
lovely!!!!! I know I'll be dealing with you again and will share your web
address with my friends at work (I'm a senior horicultural tecnician working for
one of the largest interiorscape companies in the Wash. D.C. area).
Hopefully you'll get a lot of business from them. Again, many thanks for
the wonderful order. --Carol Martin
I just wanted to let you know how pleased my wife Ann is with her gift of two trees from Bonsai Boy. She loves her trees, and she says they arrived perfectly and are wonderful.
Your overall service was really excellent. As you recall, I called Tuesday morning this week, and inquired about next day delivery into Manhattan. We determined that next day by UPS would be price
prohibitive. Therefore we selected second day UPS delivery. Well, the trees arrived Wednesday (the next day) in Manhattan much to my surprise! Don't know whether to thank you or UPS, but this worked out wonderfully.
I am very pleased with Bonsai Boy right now. So if you have any customers who might be the least skeptical...just forward on my e mail. Thanks again for making our 9th Anniversary a complete success.
Bonsai Boy is a breath of fresh air....compared to plain old flowers. -- R. Hertz, Dallas Texas
Dear Bonsai Boy
I have been wanting write and thank you for the pink and
white Serissa. I am very pleased with it. It went into some shock but seems to
be doing well now I have some more flowers blossoming today and I believe it
will be ok. it sure looks great. I ordered some training wire with my last order
I don't know if I got the rite gauge or not I did not know what gauge to get. I
got a Texas scarlet flowering quince and cut about 30% of the branches and about
80% of the roots and it is doing well and has leaves on it now I guess it may
work. I believe it may be beginners luck. Gene I am sure happy to have found you
site and I an very happy with all the products and trees that I have gotten from
Bonsai Boy of New York. I look around on the net a lot and you site it the best
in my opinion and has the best deals and service. Gene I have been in law
enforcement for about 25 years and I have worked many homicides and you name it.
I am the chief deputy for the sheriff's department now and work a lot of hours.
I am hooked on Bonsai and find it fascinating, relaxing, and rewarding. I am the
special operations team leader (like swat) and some of the guys come over and
are starting to ask about the bonsai's. Took some ribbing at first now they are
starting to ask questions. Gene I did not mean to write such a long e-mail I
really enjoy Bonsai and Like your company. -- Mickey
Thank you for delivering what was promised by your website!
You have restored my faith in internet shopping. When I called on Monday at 6PM with a last minute change to add a Moisture Meter to the order, I was afraid that the change would hold up my order.
The gentleman I spoke with was very kind and he assured me that there would be no problem, and there wasn't! This kind of customer service is rare and its wonderful to find a company like
yours. Your website is one of the best I've seen ..my complements to you and all of your employees.
Although I haven't seen the gift I sent, my client was indeed thrilled and delighted beyond what I had imagined ... everything arrived in perfect condition and he was amazed by the care taken
to package the trees ... and how beautiful and healthy they were ... I'm sure you will be getting future orders from him and his
associates. And I can't wait to get one for myself! Again, thank you so much!
-- Mary
Hi,
I can't believe your offer about sending you an email about adding your site to favorite places and getting a free tree with a future order. I think that is great! I talked to Gene and ordered a tree for a present for mothers day and felt real good about
buying stuff there. I am going to buy a couple trees and some accessories in the next week and was perusing your site to make my decisions. Seeing your offer just made it easy for me and insured a purchase. If I call you on the phone to get your input about my
decisions and some advice is that ok and will you still offer the free tree? You have a great site and I will talk and order from you soon.
-- Bill Mallow
Hi Gene,
Thank you sooo much for providing the beautiful bonsai tress for our wedding. They were a big hit! Our guests were all fighting over who got to
take them home. Your trees are the best and we are glad we chose Bonsai Boy!
Words cannot describe how beautiful my Hawaiian Umbrella tree is! I was really worried spending that kind of money over the internet but let me tell you how impressed I am! I can't stop looking at it! It is truly amazing! And you package them
so well, it took me a good forty-five minutes to unwrap the thing. Since I am a beginner, is there any chat or bulletin boards that you know of that I can join? I really would be heart broken if I killed this beautiful tree.
-- Annette
Gene,
My tree arrived this afternoon safe and sound. I was delighted beyond my
expectations like you said. I was amazed at how well the tree was professionally packaged. It was very lush and green. I have already
watered it very well. Could you please mail me a few of your business cards and a catalogue if Bonsai Boy puts out one?
Thank you again. The tree looks A+++. --William
Dear Staff at Bonsai Boys of New York:
I am writing to tell you how pleased I am with the
Chinese Serissa I
recently purchased from your store. It arrived just yesterday in excellent health. I set it next to the other trees in my collection, and it is a superb looking tree.
Also, I want to also thank you for the excellent customer service I received when I purchased the tree. The gentleman I spoke to on the phone (the owner?) was very knowledgeable concerning how to care
for the tree and even gave me some good advice concerning the care of another tree I own. Keep up the good work, and you will always have my business!! -- Dr. Case
Just got set up on the Internet and have browsed your Web site. I would also like to thank you for the great service. I just love the maple forest and the little cherry tree. As you suggested, the maple forest is in the corner in the garage, as the winter here in North Dakota will be too cold for outdoors...I look forward to doing more business in the future. -- P.
Tierney, Bismark N.D.
Gene,
I received my order today. Thank you for taking the time to send it Monday so it would be received Wednesday. As listed on your website I was indeed impressed with the specimen you
sent. I have given my wife a not so subtle hint that a nice Chinese elm or serissa would make a nice birthday gift (coming in Jan.) You may get a phone call from her. The small plant you
sent is nice as well. Is it safe to assume that it is also a juniper? If not please e-mail back with the species and common name. Thanx again for the beautiful juniper, I will continue to grow my collection and keep you in business for a while. Friends at work
all asked for your web address so you should get some good word of mouth business from Cleveland.
I just received my Chinese Elm Wednesday Feb, 4. it is really beautiful. A lot of leaves and a really neat trunk and root system
showing. I keep it indoors near a window and it is nice to enjoy a tree indoors since my junipers are in the garage. I have a question. Is it ok to trim some leaves or do some minor trimming to give it a shape and form I like, or is there a certain time you
should trim them? Thanks again for the great tree and I will surely order again.
--Tom
To the folks at Bonsai Boy of New York.
I placed an order this morning for a tree to be shipped to Brooklyn next Friday. And I wanted to write and
thank you people for the fine service that you have given me. You web site is very well put together. I was able to figure out what I wanted and what it would look like (plus the price) from your pages. I phoned it in and the gentleman who helped me was very
kind, helpful and courteous to me. I have book marked your site for future reference, and will not hesitate to recommend you to others.
Thank you for the pleasure of shopping with you. --Arnold G. Donta
Just got a phone call from my Mother telling me that she had received the bonsai trees from you, she was really delighted to have them, I was so happy to hear this, especially now at Christmas time. I
must say a big, big thank you to you at bonsai trees for the time and effort you put in, I really do appreciate this.
Once again thank you very much and have a merry Christmas and a prosperous New Year.
-- Kevin Preston
To Bonsai Boy of New York,
I received your order today and the Bonsai Boy Trees I purchased came in excellent condition and are just
beautiful. It was so easy and convenient ordering from your web sight and the trees came in the exact time frame you said they would. Thanks again very much for the beautiful trees and I will be ordering from you again real soon.
--Vincent
To
Bonsai Boy,
Thank you so much for the beautiful juniper that you sent to me in
Chicago. My boyfriend loved it, and I love it as well! It was nicely packaged, and it looks like it's going to be with us for many years to
come. Thanks again - I'll be ordering more from you in the future! --Jill
Bonsai Boy,
I've never bought anything on-line before and I was a bit leary, but the bonsai I ordered was here in 2 days and in great shape!!
--Thanks, Paul
Hello Bonsai Boy!
I received my order today in good condition! Thank-you for blotting out
your name on the return
address, that helped a lot. I've got them all out of the box but haven't opened the bubble wrap around the pots. Will it be OK to leave them like that for three more days, or must I open each one to give them water before Christmas?
Thank-you
in advance for your prompt response.
Peace & Love
Hi, I ordered a small brush cherry from you folks about a week ago and it
just arrived intact, well packed, and looking good. Kudos for that. Was wondering though, it didn't mention on the packing material how old this
particular one was, do you have that information to pass along? Thanks, I'd be happy to do business
again. -- J. Hardy iv
The Sago Palm was a big hit. It looks great and came without any damage. Thank you for helping me make someone's Valentines Day very special.
--MH
My brother and his son received their trees and they are thrilled!!!!!!!! Thank you very much for this fine, quality product. I will tell all my friends and associates about your fine
site. --Susan Smoter -- A very happy customer
Dear Bonsai Boy,
The Chinese elm that you shipped last Wednesday arrived yesterday in perfect condition. We especially liked your packing. The
tree appears very healthy - my husband thinks it's the perfect Birthday gift. --Thanks,
Linda and Dan Mudry
Hi Gene,
Thanks for returning my call and spending some time with me on the phone. I will definitely take your advice and visit the library this weekend. You will hear from me soon. Again thank you.--
Rick Marchese
Thanks very much for rushing out my order in time to make my fiancee's birthday. The snow rose serissa arrived beautifully and is already well-loved.
--Sarah
Bonsai Boy,
I recently ordered a Juniper. It was absolutely beautiful, I got it for my mother for Mothers Day- was so excited I gave it to her early!!!
Looking forward to ordering from your company again!!!
-- Jason
Tvrdik
Thanks for a great job with shipping my trees. I was a little worried about
having a live tree shipped to me here in Fairbanks Alaska in the middle of winter, but they arrived safe and sound.
--Burton Zielinski
I have you bookmarked ... Also I got my order that I ordered the other day it is beautiful. The free tree was
just as pretty as the one I ordered. Thank you .. I am ordering another .. -- Letta L.
I was so happy to receive the nice t-shirt today...it arrived in excellent condition and in time for Christmas! Thank you! Happy Holidays!
-- Carolyn
I
am very pleased with my order for 2 different trees to separate addresses on different dates. Both arrived as requested & are very beautiful! Thank you for the great service & your wonderful product!
-- Carl
Dear Gene
The fine big jade tree arrived yesterday--apparently none the worse for her trip down through the winter weather. She's sitting by a bright window right now, and I'll hope to order another tree to sit beside her soon--maybe one
of your ficuses. -- Reynolds
I recieved my new trees from you today, and , They are just what i hoped
for. They re just as advertised, I will recomend you to my friends. --
Gerald
Dear Bonsai Boy
Thank-you very much for all your assistance to my son who bought this
tree. He spent many hours doing research on what site to purchase a tree from. You were very helpful to him for his first on-line purchase.
Thank You.
Gene,
Thank you for taking the time to answer my
questions it means a lot in this day and age. I look forward to placing my order with you.
Probably on Monday so that it will be delivered
to my office while I'm here. -- Mike
Thank you very much for following up!
Bravo for customer service! :-) Thank
You. --
Lisa Jean Thomson
