Along with our proven pick, pack and ship operation, Bonsai Boy uses the finest packaging materials available to assure that your live tree is not in any way damaged by the carrier while in transit.
If you provide a valid email address, a tracking number will be sent to that address after the close of business on the day your order is shipped.
We generally ship most orders with live trees to arrive before the end of the current week (including Saturday) providing that we receive your order prior to 1:00 PM Eastern Time on Tuesday.
If your order is placed after 1:00 Eastern time on Tuesday, your order will generally be shipped the following Monday with the following exception: If your order is being delivered to an address east of the Mississippi, Bonsai Boy will use best efforts to deliver your live tree by the end of the current week. If ordering as a gift for a specific delivery date, please call 1-800-790-2763 for confirmation of delivery date.
Please note that we cannot ship to PO boxes however we may utilize USPS Priority Mail to provide faster service for certain shipments. If you do not receive USPS mail at your physical street address, please indicate this in the “Gift Card Text/Comments” box at checkout. Additionally, as all carriers tend to deliver to businesses in the Morning and to residences as late as 7pm, consider shipping to a work address for faster delivery if possible.
Next Day Shipments:
Next Day shipments are available (ships today, arrives tomorrow) Monday through Thursday at 3 times the normal shipping cost for that item. For example, if the shipping cost shown in our catalog is $9.95, the Next Day shipping cost will be $29.85. Friday shipping for Saturday delivery is available at 3 times the normal shipping cost plus a $15 delivery surcharge, please call our office at 1-800-790-2763 for this service. Orders for next day shipments should be received by 1:00 PM Eastern time. (We specialize in same day shipping).
We do not ship internationally (including Canada and Mexico).
Shipments to Alaska, Hawaii, Puerto Rico and US Virgin Islands, add $15.00 surcharge.
Special Delivery Instructions:
To have your order shipped at a later date, please enter your requested arrival date in the “Gift Card Text/Comments” box at checkout.